Course Title:
Assertiveness

Duration: 2 days

Course Overview
To enable participants to be more assertive in their communication at work.

Course Objectives


By the end of the programme, participants will have analysed their current behaviour patterns at work and explored the differences in assertive, aggressive and passive behaviour.
Considered the benefits of an assertive approach to communication, practiced the key skills of assertiveness and examined how to use these skills effectively in the workplace.

Course Content


Day One

- What is assertiveness?
- Understanding our own behaviour
- Assertive body language
- Assertive skills
- Practice saying ‘no’ assertively



Day Two

- Self esteem and self worth
- Giving and receiving 'criticism' assertively
- Practice
- Being assertive in meetings
- Role play
- Action planning

Enter your email address to register for our newsletter:



Personal Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

Hot Topics

3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals