Course Title:
Communicating with Precision and Influencing with Integrity

Duration: 2 days

Course Overview
To allow managers the opportunity to learn new skills in these vital areas.
To allow those who are not fluent English speakers the opportunity to practice their language skills.

Course Objectives


At the end of the programme, participants will have
explored their current patterns of communication with colleagues, staff and others.
Leamt and practiced techniques of communication, verbal and non-verbal, precision language, negotiation and influencing.
Also examined areas of difficulty and developed strategies for change as well as identified ways of applying their learning to the workplace.

Course Content


Day One

COMMUNICATION
- Identifying preferred communication style
- Improving Communication
- Importance of non- verbal communication
- Creating Rapport
- Understanding how other people make sense of the world
- Eye scanning
- Identifying communication difficulties and ways of handling them

OUTCOMES
- Achieving what you want
- Defining an outcome
- Identifying its achievement



Day Two

PRECISION LANGUAGE
- Why is the use of precision language important in business?
- What do words actually mean?
- Using questions to clarify vague words
- In your own language and that of others
- Precision language in meetings
- Importance of precision language when working globally

INFLUENCING
- Remaining flexible
- Dealing with objections
- Developing strategies for change

ACTION PLANNING
- Putting your learning to practical use
- Strategies for improvement

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For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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