Course Title:
Effective Communication Using NLP (Neuro-Linguistic Programming)

Duration: 1 day

Course Overview
To enable managers to increase their effectiveness when communicating with staff.
"Communicating without a desired outcome is like travelling without a destination. You may end up in a place you really enjoy, or you may not." (Genie Z. Laborde)

Course Objectives


By the end of the programme participants will have:

· Understood the importance of creating rapport as a tool of communication
· Practiced Neuro-Linguistic Programming techniques to create rapport
· Examined the model of eye-scanning and its use in effective communication
· Explored the issue of Precision Language and how to use it at work
· Developed strategies to deal with 'difficult' staff interactions
· Considered the application of their learning to the workplace

Course Content


Neuro-Linguistic Programming

- A model of non-verbal interaction
- Why is it important to create rapport with staff?
- The techniques of creating rapport
- Mirroring
- Matching
- Understanding other people's model of the world
- Eye scanning
- Use of predicates
- The importance of clear communication using Precision Language
- Using questions to clarify vague words
- In your own language and that of others
- Using precision language to set targets with staff
- Taking the overview to deal with difficult staff situations

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For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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