Course Title:
ITIL Release Management Practitioner (inc exam)

Duration: 3 days

Next Public Course Date(s):
Please call us on 0800 328 2766 for latest dates

Price: £995 (+VAT) per delegate

Course Overview
This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination. A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

The Release Management Practitioners course prepares delegates for the Practitioner Certificate in Release Management. This course and the lecturers who deliver the course are all accredited by the ISEB.

On the third day of the course, the delegates sit a one-hour multiple choice and one-hour written examination. Successful delegates receive the ISEB IT Service Management Practitioner Certificate in Release Management.

Prerequisites


This course is designed for practitioners already experienced in Release Management looking to achieve the Certificate for their own development and for those less experienced, wanting to learn more about Release Management.

Course Content


Introduction
• Goals, objectives and scope
• Continuous Service Improvement
• Planning to Implement
Basic Concepts
• Release Policy
• Definitive Software Library
• Definitive Hardware Store
• Types of Release
Roles and Responsibilities
• Skills
• Interfaces
Release Management Process
• Release Planning
• Designing and developing
• Building and configuring
• Testing and acceptance
• Rollout planning
• Communication, preparation and training
• Distribution and installation
• Benefits, costs, problems
• Key Performance Indicators and reporting
• Standards
Tools
• Change and Configuration
• Build management
• Software configuration
• Distribution and auditing




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IT Service Management
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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