Course Title:
Interpersonal Skills

Duration: 2 days

Course Overview
To explore and assist participants in their interpersonal relations.

Course Objectives


By the end of the programme participants will have:

· Analysed their current patterns of communication
· Explored and practiced key interpersonal skills
creating rapport, attentive listening and assertiveness
· Identified personal blocks
· Examined issues in team communication

Course Content


Day one

- Communicating in today’s work environment
- What issues do you face?
- Identifying your interpersonal style
- Creating rapport
- Using listening skills to advantage
- Assertiveness as a model of effective communication




Day Two

- How to ‘say no’ appropriately
- Identifying personal blocks
- Influencing others
- Coping with on-the-job conflict
- One-to-one and group communication
- Developing productive communication skills

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Personal Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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