Personal Development
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3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals
Course Title Day(s) Course Code
Personal Development
Communication Skills 2 396
Maximising Customer Satisfaction in a Technical Environment 2 333
Handling Difficult Situations 1 226
Appraisal Skills 1 229
Assertiveness 2 230
Career / Life Planning 2 231
Communication Skills Using NLP (Neuro-Linguistic Programming) Techniques 2 232
Creating Rapport 2 233
Effective Communication Using NLP (Neuro-Linguistic Programming) 1 234
Interpersonal Skills 2 235
Introduction to Management 3 236
Leadership Skills Programme 2 237
Managing Global Teams 2 238
People Skills 2 239
Communicating with Precision and Influencing with Integrity 2 240
Problem Solving 1 241
Self Esteem for Peak Performance 1 242
Stress Management 1 243
Supervisory Skills 3 244
The Dynamics of Team Leadership 2 245
The Excellence of Selling 3 246
Training the Trainers 3 247
Team Development Workshop 2 248
The Use of Neuro-Linguistic Programming for Trainers 2 249
Programme in Customer Care 2 250
Programme in Telephone Sales 2 251
Presentation Skills 1 289
Time Management 1 290
Facilitation Skills 2 334
Internal Consultancy Skills 2 335
The Managers Role in Customer Service Excellence 2 336
Managing People in a Project Environment 2 337
Report Writing for IT Professionals 2 338
Train the IT Trainer 2 339
Customer Care via Email 1 340
 

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